Technical teams are skeptical by nature. They’re immersed in a world that exposes the guts of ever-changing software, knee deep in code and tools that are good, bad, and ugly. So why should they pause and give serious thought to implementing a digital adoption platform (DAP)?
Well, a DAP is, in fact, demonstrably different in terms of the business value it offers to organizations. It can overlay all of a large enterprise’s applications to automate tasks and give employees direct, instant guidance to use those applications fully. Likewise, a DAP can do the same for external-facing systems, for partners and customers.
[ Also on InfoWorld: Democratizing AI with digital adoption platforms ]
When do you need a DAP?
DAPs learn widespread use patterns, as well as specific environments and end user behaviors. DAPs solve employee dissatisfaction with inconsistent and confusing employee touchpoints with the technology they use to do their jobs, reducing digital friction and barriers to productivity.
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