For the modern enterprise, providing delightful customer experiences may be an all-encompassing task, but obsessing about customers is well worth the effort. Forrester research reveals that customer-obsessed companies achieve 2.5 times higher revenue growth and 2.2 times better customer retention.
Implementing systems that put the customer in the center requires harnessing all of an organization’s resources in a way that is greater than the sum of its parts. Connectivity is a key part of any modern IT infrastructure, and it’s becoming more complicated and important than ever before.
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