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HomeCloud ComputingThe good and bad of 'zero-touch' cloud operations

The good and bad of ‘zero-touch’ cloud operations

Zero-touch cloud operations is the concept of automating cloud operations (cloudops) processes to minimize the need for human intervention. Specifically, it involves automating the deployment, configuration, scaling, monitoring, and resolution of issues on all cloud platforms (public and private), and even extends to traditional legacy systems and edge computing systems as well.

Physically, it is a layer of technology running above the cloud providers (e.g., a metacloud). It can be anything that’s able to automate cloudops, for instance, AIops technology, identity management, performance management, governance, and finops. This includes detecting issues and resolving them without human participation. 

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