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Improving cloud operations and migrations with Google Cloud and ServiceNow

When organizations embrace cloud as a core component of their IT operations, they have a number of options: a wholesale migration to the public cloud, incremental or large-scale hybrid deployments, private clouds, or even running services across multiple clouds

The modern enterprise has more options than ever before in terms of where to host any individual workload, but also faces a rising level of complexity. 

According to Flexera’s 2021 State of Cloud report, 92% of enterprises have a multicloud strategy. However, the majority are also faced with higher than planned cloud costs, and a need to optimize their existing cloud resources. 

These organizations have a few core needs in common, specifically they must: 

Maintain visibility into and control over critical applications and data, regardless of where their workloads reside

Carefully plan and quickly execute their cloud migrations

Maximize uptime 

Avoid outages—proactively

To help organizations accelerate their cloud migrations securely and efficiently, we are expanding our partnership with ServiceNow in four key ways.

1. Enabling real-time visibility
Typically, large organizations have applications and data spanning multiple locations: private clouds running on premises, one or multiple public clouds, or hybrid environments. Managing these disparate workloads and data can be challenging—teams need to know where workloads are and how they’re connected to ensure they can be properly managed.

ServiceNow and Google Cloud are integrating Google Cloud Asset Inventory tools with ServiceNow IT Operations Management (ITOM) Visibility services. This will deliver real-time views of data and improved data quality in an organization’s configuration management database (CMDB) through automated updates and reduced operational overhead. 

Ultimately, this means IT teams will have better visibility into and management of workloads across their entire IT estate. As a result, they’ll be better positioned to leverage their existing governance and compliance models across cloud, hybrid, and on-premises deployments to optimize IT operations, reduce risk, and gain usage and cost reporting.

Travel technology company Sabre has been a longtime user of ServiceNow ITOM. Last year, Sabre announced a large-scale partnership with Google to migrate its platform onto Google Cloud.

“Sabre provides customer critical backbone technology for the travel industry, with superior uptime requirements demanding strict governance to ensure successful ongoing operations. ServiceNow has been our platform for IT Operations Management, and last year we announced a large-scale partnership with Google Cloud to migrate our platform onto its infrastructure,” said Charles Cinert VP of Global Operations at Sabre. “We need assets and services deployed on Google Cloud to be reflected accurately in our ServiceNow CMDB, be able to leverage our existing IT Workflows to provision assets on Google Cloud, and accelerate migration of our on-premises workloads onto Google Cloud.  We are thrilled to see the partnership investing in these areas to provide us unified visibility, governance, and controls across on-premises and Google Cloud.”

2. Accelerating cloud migrations
Once a baseline management framework is established, IT teams can turn their focus to evaluating and actually migrating workloads. For organizations with a complex IT landscape, this can be particularly challenging, as it can take a long time to identify which workloads to migrate, how applications should be migrated (lift-and-shift, refactored or retired), and in what order to move them. Google Cloud created the Rapid Assessment and Migration Program (RAMP) to help organizations simplify their on-premises to cloud transition by combining multiple sources of workload data and providing recommendations for right-sizing, order of migrations and other cloud optimizations.

ServiceNow CMDB provides a single system of record for your IT infrastructure and digital service data. It’s able to assess everything you have and help you migrate it in the best way for your organization. Used in conjunction with Google Cloud RAMP), CMDB can provide critical workload performance and sizing data used to craft a migration strategy. Our mutual systems integration partners believe these integrated capabilities can accelerate cloud migration planning by up to 50%.

“Sabre realizes value as each workload lands in Google Cloud, and our migration spans thousands of workloads over the next 10 years,” adds Cinert. “This partnership represents a way for us to accelerate that effort while reducing the risk associated with it.”

3. Providing consistent governance across environments
When moving mission-critical workloads to the cloud, ensuring operational excellence is paramount. To support the highest levels of uptime, security, and control over data, we will expand our catalog of integration “spokes” available in ServiceNow’s IntegrationHub to include more Google Cloud and Google Workspace services. 

These spokes will enable organizations to manage their Google Cloud assets from ServiceNow bringing the same level of operational rigor from an on-premises environment to a customer’s Google Cloud deployment. Customers will see improved governance and security around their cloud assets, aligned with existing IT workflows. This is particularly important as organizations create high-availability and disaster recovery environments for their critical applications. 

In addition, Google and ServiceNow are exploring advanced self-service access to provisioning workloads leveraging services such as Google Private Catalog Service and ServiceNow Service Catalog. IT organizations benefit from even greater agility while maintaining governance and control.

4. Predict issues and automate resolutions with AIOps
IT organizations work tirelessly to minimize the impacts of service outages. ServiceNow AIOps leverages AI to sift through large sets of data to help organizations predict outages and automate resolutions. Through this partnership, ServiceNow AIOps can now consume and process IT event-data from Google Cloud Ops (formerly “Stackdriver events”) to identify trends and correlate data that may affect service levels. For example, ServiceNow ITOM Health can ingest Google Cloud event data, along with telemetry from logs, monitoring tools, and other data sources, to quickly identify root causes of issues and automate remediation of affected systems.

We are excited about this next phase in our alliance with ServiceNow. We aim to deliver significant value to customers with refined focus on improving their visibility into the entire IT estate, accelerating cloud migrations, and bringing a new level of governance + AI-based operations to Google Cloud. 

These integrations will start becoming available in June. If you are interested in learning more about the partnership and connecting with an expert at Google, please fill out this form.

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