We’ve seen public servants go to heroic lengths to ensure that residents of their communities continue to receive essential services. Governments have shifted to more business-centric models and practices, trying new methods and piloting to keep up with these large-scale operational changes.
This transformation is manifesting itself in many unexpected ways. In itsTop 10 Government Technology Trends, Gartner highlights the adoption ofcomposable design principles pioneered by business. This approach enables public sector organizations “to extend the reuse of capabilities and continuously adapt to changing regulatory, legislative, and public expectations. CIOs are embracing composable government to overcome existing, siloed approaches to managing services, systems and data that limit the ability of governments to adapt to the rapidly evolving needs of the emerging digital society.”
Government agencies at all levels are prioritizing innovation and agility – and citizens are thankful for it. So, how is this new mindset changing the present and future state of service delivery and mission execution?
At the Google Cloud Government and Education Summit, November 3-4, you can hear from your peers from all corners of government as they share transformation use cases, best practices, and success stories that span several important themes.
Increasing Process Automation for Productivity: The mission has never been greater for public sector organizations, and automation is a powerful force multiplier that improves public servants’ productivity and program delivery efficiency.
Process Automation Boosting Productivity
Katie Tobin, Head of Workspace Innovation, Global Public Sector at Google Cloud, takes the stage with Dan Berrigan, Research Scientist at the Air Force Research Laboratory, Carrie Gernant, Senior Computer Technology Systems and Infrastructure Analyst at the Wyoming Department of Enterprise Technology Services, and Brandon Williams, Innovation and Strategy Manager of Eagle County, Colorado. The three will share how agencies can leverage process automation to optimize productivity and increase data security while maintaining work flexibility for their teams.
A Clean Sheet for Document Management
At the onset of the pandemic, many government agencies that traditionally relied on paper document processing struggled to automate data capture for document processing at scale. The United States Department of State looked for ways to transform their processes and accelerate the delivery of critical digital resources and benefits to their global constituents. Google Cloud DocAI applies artificial intelligence to traditionally paper-centric processes to allow agencies to make faster data decisions while maintaining the highest level of data accuracy to meet and exceed constituent expectations. Join Alexis Bonnell, Emerging Technology Evangelist and Strategic Business Executive, Public Sector at Google Cloud, and Kyle Brooks, Senior Assistant Vice President, The MIL Corporation, for an engaging discussion about agencies’ transformation journeys.
Reimagining Government with AI: AI has tremendous power to accelerate discovery, transform service delivery, and support critical sustainability initiatives.
Leveraging AI to Improve Sustainability
Join a powerful conversation about how AI has the power to increase scientific impact and improve the efficiency and effectiveness of data and how it is analyzed and applied. Experts Alexander Titus, Head of Healthcare and Life Sciences Strategy, Global Public Sector at Google Cloud, David Johnson, Senior Geographer at the Department of Agriculture National Agriculture Statistics Service (USDA/NASS), and Dr. Jamese Sims, Acting Director, NWS/OSTI Modeling Division Senior Science Advisor for Artificial Intelligence at the National Weather Service Office of Science and Technology Integration, share real-world examples of how AI and predictive analytics have the power to transform critical sustainability issues impacting our world.
Making the AI Connection for Next-Generation Transportation Networks
When it comes to transportation, AI can lead to greater efficiency, service delivery excellence, and accessibility for citizens. Hear from Franco Amalfi, Strategic Business Executive, Public Sector Canada, Google Cloud, Tor Magnus Castberg, Cloud Platform Team Lead, Entur, Barb Cohen, Chief Data Officer, Colorado Department of Transportation, and Guido Vos, Senior Traffic Consultant, BAM, as they share how real-world success in leveraging data and pivoting to AI and the cloud to plan more efficient transportation systems and ensure the safety and mobility of citizens.
Contact Center AI Transforming Constituent Experience
Innovative agencies across the public sector are transforming the business of government call centers – increasing call handling speed, capacity, and customer satisfaction. Tune in to hear from Denise Winkler, Strategic Business Executive, Human Services and Labor at Google Cloud, Jerry Driessen, Assistant Chief Information Officer and Chief Technology Officer for the City of San Jose, and Peter Klausner, Direction of Emerging Business Technology at the United States Postal Service. They will share stories of implementing virtual agents to create custom translation services in existing 311 services and how Contact Center AI has helped automate package tracking to improve package management and customer satisfaction.
Advancing Public Health Outcomes: Public health organizations are on a quest to drive more effective programs and outcomes. AI and sentiment analysis are increasingly important, effective, and approachable tools.
Sentiment Analysis Powers Vaccine Distribution and Opioid Analytics
Hear from Jeff Marino and JP Petrucione from the California Office of Digital Innovation and Heath Hayes from the Oklahoma Department of Mental Health and Substance Abuse, as they share how sentiment analysis is a powerful tool for rolling out the COVID-19 vaccine, stemming the opioid epidemic, and much more.
AI For All: It’s Easier Than You Think
Public sector organizations at every level are finding a wide range of services that benefit from AI solutions – including the translation services in Babylon’s AI-based, integrated healthcare apps. These technologies are proving vital during the COVID 19 pandemic. How can organizations take the first steps to more efficient public service applications with AI? Hear from Filipe Gracio, Customer Engineer at Google Cloud, and Natalie Godec, Staff Cloud Engineer at Babylon, as they explore practical AI use cases in today’s healthcare practices for better citizen engagement.
Supporting Return to Work and an Increasingly Remote Workforce: Public sector organizations are in overdrive supporting economic recovery initiatives as we work to emerge from the pandemic. Emerging technologies are on the front line in supporting an increasingly remote workforce.
Integrated Experience Getting People Back to Work
The demand for modern and accessible tools that allow the workforce to secure new jobs and operate remotely is critical. US states are re-imagining how to help citizens find jobs, prepare for the new workforce, and provide career resources. Hear from Denise Winkler, joined by Sarah Blusiewicz, Chief Operating Officer, Rhode Island Department of Labor and Training, and Kevin Holt, Director of Hamilton County Ohio Job and Family Services, as they share how Virtual Career Centers ─ innovative, data-driven, and easy to navigate online platforms powered by AI and ML – are connecting jobs seekers to career services and in-demand jobs via virtual agents and Google Workspace.
Shared Services: Creating Work-From-Home Success
As public sector organizations are called on to support more geographically dispersed and remote workforces, it’s essential to implement a flexible, modern, work-from-anywhere shared services environment. Join Katie Tobin and Ken LaVolpe, Infrastructure-as-a-Service Lead at the Department of State, as they share how agencies can provide IT shared services on common platforms to connect personnel with other government agencies across the globe.
We look forward to joining you on your government transformation journey as we partner to build more resilient, citizen-focused organizations and communities at every level of government.
The Google Cloud Government and Education Summit is a complementary event filled with opportunities to learn, share, and engage. Save your spot to be with us on November 3-4 –Register today.
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