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Document AI for government makes it easier to process documents and deliver better constituent services

Every year, government agencies are responsible for distributing services and benefits that require processing billions of documents, images and forms. These documents are often expected to be manually transcribed into an electronic system error-free by a government employee to support time-sensitive tasks such as application intake, verification, enrollment, vendor management, and procurement. 

While agencies want to process these documents quickly to support their citizens, they’re often challenged with the following: 

1. Most applications require a variety of custom forms and verification documents (e.g. tax forms and utility bills) that are received at different times and in different formats (paper, images, etc.), making it difficult to track and match documents to a single applicant. 

2. Handwritten entries and those in multiple languages add to the challenges of understanding and entering data quickly.

3. Document processing is labor intensive when scanning, reading, data entry, indexing, and matching are all done manually


With Document AI, state, local and federal agencies can accelerate time to delivery of critical services by decreasing the manual labor needed to process documents. 

This solution can assist government workers by automatically extracting content from unstructured and handwritten documents and keying data into their existing system of record. We have expanded the capability to understand documents more easily and accurately over the years. As such, we are excited to announce new functionality that addresses the unique challenges faced by public sector agencies and their employees.

Introducing pre-built Document AI models to support common government use cases

Document AI for government includes pre-built document models for many widely used government document types, including invoices, receipts, driver’s license, passport, payslips, tax forms, and more. There may be scenarios where you want to extract additional fields or improve accuracy with your own documents. We now offer the ability to transfer learning or uptrain a pre-built model.


For scenarios where constituents are dealing with custom documents where a pre-built model may not exist, we offer Document AI Workbench.  With the release of Document AI Workbench, government agencies can now create custom document models to extract fields from any document, image and form, enabling you to accelerate and streamline almost any workflow that requires heavy document processing. 

Finally, with Document AI Accelerator,  government workers can now use a lightweight workflow tool to manage the flow of incoming applications by identifying and classifying  documents, matching documents to a single constituent and proactively reaching out if there is missing or inaccurate information. We also provide the ability to integrate human reviews for accuracy and validation.

Document AI helps unlock insights for a variety of use cases at Government agencies. Be it extracting fields from custom documents, or specific documents such as driver’s license, passport, taxes, or text in over 200 languages, Document AI offers a way more easily to process and automate documents. 

The State of Hawaii used Document AI to extract travel and health information from visitors to safely reopen to tourism. “You need technology that can scale up easily and continue to be fast. The system now routinely handles 25,000 or more per day..” Doug Murdock, CIO, Office of Enterprise Technology Services, State of Hawaii.

Learn more about how the government is accelerating innovation at ourGoogle Government Summit and upcoming coffee hour on Automated Document Processing.

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