Overcoming Challenges in an AI-Driven Customer Service World: Q&A with Himabindu Venganur

Overcoming Challenges in an AI-Driven Customer Service Artificial intelligence (AI) and data science are revolutionizing customer service with advanced algorithms and cutting-edge generative AI (GenAI) frameworks, changing the landscape from reactive to proactive. AI systems, powered by sophisticated large language models (LLMs), empower agents to swiftly identify customer issues, deliver instant responses, summon precise services, […]

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